|Service LevelsBusiness Hours: Monday – Friday, 8 am – 5:00 pm Report problems via the Help Desk link located on the website:
Contact information for Dennis McGovern, Tony Aumoeualogo and Oliver Guevarra. Computer Support Offices: SCVRB161D and HSE 1285.
Priority 2 requests will be responded to within 6 working hours.
Desktop computer is disabled to extent that the end user cannot function or perform the basic tasks required for the position. The source of the problem may be hardware, software, the network or a server. For Priority 1 service requests, the technician responds within one working hour to determine the cause and commences work on the solution.
Desktop computer is disabled to the extent that the end user cannot perform all of the tasks required for the position, but is able to perform other tasks. (Example: unable to access e-mail). The source of the problem may be hardware, software, the network or a server. For Priority 2 service requests, the technician responds within 6 working hours of the initial call to determine the cause and commences work on the solution.
Priority 3 jobs are those in which the computer is functioning but upgrades or preventive maintenance needs to be scheduled. Examples are installing software or setting-up a new computer. The technician will schedule work within one week and will complete the work within the constraints of responding to Priority 1 and 2 requests.
Check Status of request on Help Desk